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Was only the cash receipt created?
Was the cash receipt created and the mortgage referral distribution linked to or independent from a transaction?
Was the cash receipt, mortgage referral distribution and disbursements made for the referral?
1.
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Cancelling a cash receipt:
Open Cash receipt
Click on the pencil to edit
At the top of the Mortgage Referral Cash Receipt Profile, click on CANCEL
2. Cancelling a cash receipt and a distribution
In Transactions > Mortgage Referrals
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Go to disbursements
In the “Transaction Cash Receipt”, click on the No seq
In the Mortgage referral distribution section, click on the warning sign to cancel the link.
The cancelled status will change to Yes.
Once the page has reloaded, click the cash receipt number in the Mortgage referral cash receipt summary section.
You’ll be brought to the cash receipt, where you can click cancel at the top of the page.
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Cancelling a mortgage referral when an agent / broker has been paid
In the disbursements section of the transaction
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Follow the steps above in: 2.Cancelling a cash receipt and a distribution, then the steps in: 1. Canceling Cancelling a cash receipt to completely cancel a mortgage referral.
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