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Please refer to this article on how to cancel a commission payment and cash receipt https://nexone.atlassian.net/l/c/CwXu3n46
To cancel the cash receipt from the trust account to the commission account:
Click on the No seq and click “Cancel” while selecting the cancellation date.
Go into your accounting entries and select “Summary by GL Account”. When canceling your payments, as well as each cash receipt, your GL Accounts will return to $0.00. If there are still amounts displayed, contact Support.
When all of your amounts are at zero, make the necessary adjustments to your commissions on the profile page.
Go to the disbursements section and add in your cash receipts and payments starting with the trust account cash receipt.
Add cash receipt ≥ Transaction
Complete the mandatory fields with the information from the trust payment. Under Cheque or Reference No it is important to write In Trust. + Submit
Enter cash receipt from lawyer/notary (if applicable).
Enter previously paid amounts to your agents and or external brokerages.
Create additional payments if necessary.