What to Do When You Have a Duplicate File
While you cannot merge two files together, you can easily remove one from your account. Follow the steps below:
1. If the file is a KIT and you have an agent account:
a. Click on the property address of the file you want to remove.
b. On the right-hand side of the page, click Send to trash.
c. A new window will appear. You can write a message to notify your office about the removal.
d. Click Send to confirm the action.
2. If the file is not a KIT:
a. For Agents: You will need to contact your office administrator for assistance.
b. For Office Administrators: Ensure that the option to delete files is activated for your account.
c. Click on the property address of the file you want to remove.
d. On the right-hand side of the page, click Send to trash.
e. A new window will appear. You can write a message to notify the office and/or the agent.
f. Click Send to complete the process.
Tip:
Before creating a new file, always double-check to ensure that the file doesn't already exist in the system to prevent duplicates.