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Click in the menu “Agents / Non Agents” > Agents or in the “Quick Access” at the top then the Agent button.
Select the agent in question, click on the pencil to the left of his name.
The agent’s profile is displayed. Click on Status
You see, Status is active. Using the drop-down list select INACTIVE.
Important It’s important to indicate the Termination date.
Click Save and close.
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