FR

What to Do When You Have a Duplicate File

While you cannot merge two files together,

you can easily remove one from your account. Follow the steps below:

1.

If the file

is a KIT

and you have an agent account:

a. Click on the property address of the file you want to remove.

b. On the right-hand

side of the page, click Send to trash.

c. A new window will

appear. You

can write a message to notify your office about the

removal.

d. Click Send to confirm the action.

2.

If the file

is not

a KIT

:

• For Agents: You will need to contact your office administrator

• for assistance.

• For Office Administrators: Ensure that the option to delete files is activated for your account.

  • Click on the property address of the file you want to remove

• • On the right-hand side of the page, click Send to trash.

• • A new window will

• • appear. You

• • can write a message to notify the office and/or the agent

• • Click Send

• • to complete the process.
    

Ontario users only:

3. If your board has changed and a new MLS Number was created for a previously existing listing, resulting in two active listings for the same property:

   • Update the MLS number in the "older" file and click Save

   • For the new listing, have your office remove the MLS number and Send to Trash.

   • The next board import will update your listing, ensuring only one active listing remains.

Need support? Reach out to us at support@nexone.ca