The best way to make sure you don’t miss anything is to redo your steps backwards for processing a mortgage referral.
There are 3 things to validate when canceling a mortgage referral cash receipt
Was only the cash receipt created?
Was the cash receipt created and the mortgage referral distribution linked to or independent from a transaction?
Was the cash receipt, mortgage referral distribution and disbursements made for the referral?
1. Canceling a cash receipt:
Open Cash receipt
Click on the pencil to edit
At the top of the Mortgage Referral Cash Receipt Profile, click on CANCEL
2. Cancelling a cash receipt and a distribution
In Transactions > Mortgage Referrals
Click on the pencil to edit the mortgage referral
In the mortgage referral distribution section, click on the warning sign to cancel the link.
The cancelled status will change to Yes.
If you can’t find the mortgage referral in this section go in Transactions
Click on the pencil to edit the transaction. (Transaction type: mortgage referral)
If linked to a transaction, the address with appear. If independent from a transaction, the address will be blank.
Go to disbursements
In the “Transaction Cash Receipt”, click on the No seq
In the Mortgage referral distribution section, click on the warning sign to cancel the link.
The cancelled status will change to Yes.
Once the page has reloaded, click the cash receipt number in the Mortgage referral cash receipt summary section.
You’ll be brought to the cash receipt, where you can click cancel at the top of the page.
Canceling a mortgage referral when an agent / broker has been paid
In the disbursements section of the transaction
Go to Disbursements to Agents
Select your agent and click on the magnifying glass
Click on the warning sign to cancel the payment
If the payment was made in a different month and you have closed your accounting for that time, make sure to put the present date before canceling.
If the month has not been closed, you can select the original date to cancel the operation.
If an EFT payment has been created and processed to the bank it won’t be cancelled. Only if the payment is waiting to be added to the outgoing batch can it be cancelled.
Follow steps 2,Cancelling a cash receipt and a distribution, then step 1, Canceling a cash receipt to completely cancel a mortgage referral.
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