A. What to do when I have a duplicate file?
You cannot merge two files together, but you can remove one from your account.
1. Procedure if the file has aKIT status and you have an agent account:
a. Click on the property address of the file you want to remove.
b. Click on the link Send to trash located on the right hand-side of the page.
c. A new window will open. You may write a message to notify the office.
d. Click Send.
2. Procedure if the file does not have a KIT status:
a. If you have an agent account, you will need to contact your office administrator.
b. If you have an employee account, you will need to have the option activated for you.
c. Click on the property address of the file you want to remove.
d. Click on the link Send to trash located on the right hand-side of the page.
e. A new window will open. You may write a message to notify the office and/or the agent.
f. Click Send.
Tip: Always make sure that the file does not already exist before creating a new one.