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You can follow these steps in order to find and activate a new agent’s account:
When logged in to your admin account, go to the Agents tab and search for the agent using the search filters
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It is important to select the filter “All statuses” before lunching the search, the new agents will have the ‘'Imported’' or ‘'Pending,’'status. |
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4. An email containing information to activate the account will be sent to the agent and he/she will be able to complete the activation of the account.
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