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When having a new agent joining joins your brokerage, you do not, most of the time , you won’t need to manually create him/her an account. As a matter of fact, NexOne automatically creates an account for the agent using the information we receive from the board. !

You can follow these steps in order to find and activate the agent a new agent’s account:

  1. When logged in to your admin account, go to the

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  1. Agents tab and search for the agent using the search filters

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Note

It is important to select the filter “All statuses” before lunching the search, the new agents will have the ‘'Imported’' or ‘'Pending,’'status.


2. When you find the agent’s account, click on the name to open the account profile and Click click on “Activate agent” in the right menu.

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3. Verify the email address that displays and if it’s correct, click on send.

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4. An Email email containing information to activate the account will be sent to the agent and he/she will be able to complete the activation of the account.

These steps are valid if the status of the account is “Imported” or “Pending
Info


For the “Cancelled” status, you will need to contact NexOne support to have the account activated.

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