What to Do When You Have a Duplicate File
While you cannot merge two files together, you can easily remove one from your account. Follow the steps below:
1. If the file is a KIT and you have an agent account:
a. Click on the property address of the file you want to remove.
b. On the right-hand side of the page, click Send to trash.
c. A new window will appear. You can write a message to notify your office about the removal.
d. Click Send to confirm the action.
2. If the file is not a KIT:
For Agents: You will need to contact your office administrator for assistance.
For Office Administrators: Ensure that the option to delete files is activated for your account.
Click on the property address of the file you want to remove
On the right-hand side of the page, click Send to trash.
A new window will appear. You can write a message to notify the office and/or the agent
Click Send to complete the process.
Before creating a new file, always double-check to ensure that the file doesn't already exist in the system to prevent duplicates.
If your board has changed and a new MLS Number was created for a previously existing listing, resulting in two active listings for the same property:
Update the MLS number in the "older" file and click Save
For the new listing, have your office remove the MLS number and Send to Trash.
The next board import will update your listing, ensuring only one active listing remains.