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Did you get this error message when trying to create a signing session?

If yes, follow these steps in order to resolve the error:

  1. Go to the folder’s EDM

  2. Check the box to include the Masked Documents

  3. Look for the document in the EDM not having an extension, or having a non-valid one in their name

  4. Once you find it, click on the pencil

  5. Add/Modify the extension to put a valid one

  6. Click Save and close

After doing that, you should be able to create your signing session

You can find a list of accepted document extension in the adding document window

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