Confirm your documents extension

Owned by Regis Bassy Koffi (Unlicensed)
Last updated: Oct 14, 2021
2 min read

Did you get this error message when trying to create a signing session?

 

If yes, it is because you have a document without a valid extension in the name.

To resolve this situation, follow these steps:

  1. Go to the folder’s EDM

     

  2. Check the box to include the Masked Documents

     

  3. Look for the document in the EDM not having an extension, or having a non-valid one in their name

     

  4. Once you find it, click on the pencil

     

  5. Add/Modify the extension to put a valid one; then click Save and close


Note:
If the document that does not have a valid extension is hidden, click on the icon with a cross to make it available for modification

 

After doing that, you should be able to create your signing session

You can find a list of accepted document extension in the adding document window

Here is the list: