How to cancel an agent payment

There are several reasons why you may need to cancel a broker payment.

1. You made a mistake in the payment

2. You made an error in the cash receipt (before cancelling the cash receipt of a transaction you must cancel the payment to the broker ).

3. The commission changed after disbursing

Cancel payment to office brokers

You go to Disbursements in the transaction in question;

Open

To cancel the payment to the office brokers, click on the magnifying glass opposite the broker;

Open

this page will open, you must cancel the payment using the red triangle

Then this page will open;

1. Enter the correct cancellation date. If you are unsure of the date to cancel the payment, please refer to your accountant.

2. Click on Cancel.

Once you have cancelled, this page will open to show you that all payments and charges have been cancelled.

Cancel the payment to the external agency

To cancel payment to other agencies, click on the checkbook opposite the agency;

this page will open, you must cancel the payment using the red triangle

Then this page will open;

1. Enter the correct cancellation date. If you are unsure of the date to cancel the payment, please refer to your accountant.

2. Click on Cancel.

Completed!