Our latest feature on our NexOne Sign dashboard is the ability to see the delivery status of your email.
We know your time is valuable, and the ability to send out documents to be signed in a timely manner is important. That is why we have implemented in your NexOne Sign Dashboard, the delivery status sent signing sessions.
From here you can visualize the status of the email and quickly rectify any mistakes or resend it via SMS.
Within the Sign Audit, click on ‘'Additional Information’'.
If one of the following states is listed, refer to the steps below for the solution.
A soft bounce means that the email address was valid and the email message reached the recipient's mail server. However, common reasons it bounced back include: the mailbox was full (the user is over their quota), the server was down or the message was too large for the recipient's inbox.
Send to another email
Resend by SMS
A hard bounce is an email that has failed to deliver for permanent reasons, such as the recipient's address is invalid (either because the domain name is incorrect, isn't real, or the recipient is unknown.)
Queued for delivery
Means that the receiving email handler is processing our emails before it delivers it to the recipients in box.
Add firstname.lastname@example.org as a safe sender
Once your email has been delivered, the recipient will be able to begin the signing process and the fields will be updated along the way.