NexOne Sign delivery status

Our latest feature on our NexOne Sign dashboard is the ability to see the delivery status of your email.

We know your time is valuable, and the ability to send out documents to be signed in a timely manner is important. That is why we have implemented in your NexOne Sign Dashboard, the delivery status sent signing sessions.

From here you can visualize the status of the email and quickly rectify any mistakes or resend it via SMS.

Within the Sign Audit, click on ‘'Additional Information’'.

This section holds all the information for real-time delivery.

If one of the following states is listed, refer to the steps below for the solution.

Delivery State	Meaning	Solution

Delivery State	Meaning	Solution
Soft Bounce	A soft bounce means that the email address was valid and the email message reached the recipient's mail server. However, common reasons it bounced back include: the mailbox was full (the user is over their quota), the server was down or the message was too large for the recipient's inbox.	Resend email Send to another email Resend by SMS
Hard Bounce	A hard bounce is an email that has failed to deliver for permanent reasons, such as the recipient's address is invalid (either because the domain name is incorrect, isn't real, or the recipient is unknown.)	Review email address and fix error Send to another email Resend by SMS
Queued for delivery	Means that the receiving email handler is processing our emails before it delivers it to the recipients in box.	Add noreply@nexone.ca as a safe sender

Once your email has been delivered, the recipient will be able to begin the signing process and the fields will be updated along the way.